Delete your account

This page is for the Rolwyn passenger app and the Fleetwyn Driver app, both run by Qatras Travel Ltd (Rolwyn is a trading name of Qatras Travel Ltd).

Passengers

In the app: open Rolwyn, go to Account, tap Delete my account and confirm. It takes effect straight away.

Without the app: email support@rolwyn.co.uk from any address, with the mobile number on the account. We'll text that number to confirm it's you, then delete the account within 30 days.

Drivers

In Fleetwyn Driver, go to Account, tap Delete my account and confirm. The office closes the account and confirms with you. You can also email support@rolwyn.co.uk.

What is deleted

• Your sign-in, name, email, saved places, trusted contacts and notification settings.
• Your mobile number is removed from your account, so you can't be signed in with it.
• Drivers: uploaded document photos and bank details, once any money owed has been paid.

What we have to keep

Our private-hire operator licence and tax law require us to keep records of journeys and payments, normally for up to six years. These records are kept with your name and contact details removed, then deleted. Drivers' licensing records are kept for the period our licence requires. See the privacy notice.

You can't delete an account while a booking is in progress. Cancel or finish it first. Upcoming bookings are cancelled when you delete your account.