Help and support

Contact us

• Call or text 07863 789369. You can also message us on WhatsApp on the same number.
• Email support@rolwyn.co.uk. We reply within one working day.

For an urgent problem with a journey that's happening now, please call rather than email. In an emergency, call 999.

Passengers: the Rolwyn app

Signing in

Enter your mobile number and we text you a 6-digit code. Codes last 10 minutes. If one doesn't arrive, check the number and ask for a new code after a minute.

Booking, changing or cancelling

We're launching soon and aren't taking journeys yet. Once we are, you'll arrange journeys in the app, and change or cancel them there too.

Your driver

Once a driver accepts, the app shows their name, car, colour and plate, and where they are. Always check the plate before you get in. Every Rolwyn driver holds a private-hire badge from the council.

Paying

You pay the driver at the end of the journey, in cash or by card.

Lost property, complaints and compliments

Call or email us with the date and time of the journey and we'll get back to you.

Drivers: the Fleetwyn Driver app

The office sends you an invitation to set your password. Help with signing in, documents, job offers or payouts: call or email us. You can update your details or ask for changes from the app's Account tab.

Your account and data

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Rolwyn is a trading name of Qatras Travel Ltd.